QUALITY BILLIARDS & GAME ROOMS

“When I walk into a game room, I want to feel joyous and lighthearted,” says Josh Thorne, CEO of Quality Billiards & Game Rooms. “I want to see smiles and hear laughter and conversation. I want to know that this room is reconnecting people — and even generations.”

Because for Josh, a game room can change lives.

“We see it every day,” he says.

“Parents want to offer something real for their kids — something they’ll remember and cherish. They want their home to be the fun house, the safe house, where every kid in the neighborhood wants to be.”

Grandparents often hold a different hope. “They want to spend more time with their grandkids and even great-grandkids,” he says. “They want to create a room where the entire family can play, talk, and be together.”

And for seniors and veterans facing special challenges, a game of ping pong or pool can provide something vital — well-being.

Because the game room plays such a central role in so many lives, its design must reflect those it's meant to gather.

“Whether it’s ultra-modern, rustic, classic, or antique — or just using crazy colors or neon lights to make the room pop,” says Josh, “The customer’s individual flair must be present in every aspect.”

“We work with each person to optimize flow and function, and to shape a space they truly want to live and play in,” he says. “Every room is fully customized. Every choice becomes part of the whole experience.”

And every detail — from layout and dimensions to materials, acoustics, lighting, and electrical — is planned with care. Once the design is finalized, Josh and his team handle everything from ordering to installation. Items are warehoused, inspected, labeled, and stored until delivery day.

“We try to make the process as effortless as possible, so the customer doesn’t have to worry,” says Josh.

But sometimes, even the best-laid plans require on-the-spot innovation.

A family building their dream home in Park City had been working with Josh for nearly four years, planning a 4,000-square-foot game room on the lower level. Boxes of games and parts had been carefully stored until the home was ready. But when the old basement steps were scheduled to be replaced, everything shifted.

“They asked that we deliver right away so the new stairwell could remain untouched,” shares Josh. “We showed up with two fully loaded vans and a 20-foot trailer. But what we saw was chaos.”

The exterior site was still under construction.

The driveway was blocked. The back lot was buried in wet concrete. So the team adapted. They unloaded along the gravel edge of the property and used a telehandler to lift each crate over a hot tub and into a second-story window where they caught every piece and carried it downstairs.

But there’s a quieter side of the business too.

One afternoon, a representative from the Make-A-Wish Foundation walked into the showroom. A teenage boy with terminal cancer had made a simple wish: to have his own pool table.

“They brought him in, and he picked everything — the model, the wood finish, the cloth color,” Josh remembers. “A few weeks later, we received a letter with a photo of the young man and his table. It was very, very sweet. It meant a lot.”

Josh pauses. “That one stays with you.”

So many moments do.

Quality Billiards also works with senior living and veterans centers — restoring or installing pool tables for residents.

“There was one facility where we had to remove a table during a remodel,” Josh says. “Not long after, they called and asked for it to be reinstalled. The residents who played every day were struggling without it.”

When the table returned, so did the hope and healing.

“You see it — the boost in energy, the great friendships, the movement helping hand-eye coordination,” Josh says. “They light up. For some of these folks, it’s the reason they get out of bed. It gives them something to look forward to.”

That sense of purpose, joy, and belonging — it all comes back through the game.

And it stays with us through the years.

Josh recalls his own childhood: playing ping pong with his grandfather and cousins. “It’s vivid,” he says. “Out of everything I sell, ping pong still means the most to me.”

Many customers feel that same pull. “They’ll walk in, see a retro arcade game, and say, ‘I played that at the pizza place when I was a kid,’” says Josh. “And now they want their kids and grandkids to play it, too.”

“That’s the beauty of these games,” he adds. “They never go out of style. They’re always here for the next generation.”

And that’s what Josh hopes for most.

“I want to keep the game room in people’s lives — to deepen connection and spread happiness,” he says. “We’ll always go above and beyond in our service. Because if we can change someone’s life, then we’ve fulfilled our mission.”